Catherine Hicks
User Experience and Product Design Professional

TriNet

TriNet is a professional employer organization headquartered in San Leandro, California. It provides HR outsourcing services, including payroll, health benefits, and human capital management for small business owners

Role & Project Summary

  • Multiple Rates of Pay - User Flows

  • The user flows for Multiple Rates of pay
  • How users get through the multiple rates of pay and what happens on the back end
  • Laying out the flows for Multiple rates of pay
  • Having user flows allows the product team to work through the flows before beginning to build them in earnest

Project Constraints

  • We worked through the user flows of this because this touched many touchpoints in many parts of the app, and there was not clear understanding in the beginning of the scope of work and which teams and product owners the work on this feature would touch.

  • User flows are necessary to understand how this entire feature flows from one piece of the product to the other
  • We believe that building out the user flows before we build the product saves us time and confusion on a project of this scale that touches many parts of the products that live under many different product owners
  • Building out the flows helped us build and understand cross functional team dependencies and allowed us to address them as we went in a more efficient manenr

Multiple Rates of Pay - User Flows

Wireframes

Example

At the beginning of my design process I created wireframes for testing purposes.

Guiding Questions

  • Why was it useful to do this?
  • What kind of wireframes did you make?
  • Low fidelity or high fidelity?
  • What tool did you use for this?
  • Did you use them for testing?
  • How many iterations did you have?

Multiple Rates of Pay - User Flows

Wireframes

Example

At the beginning of my design process I created wireframes for testing purposes.

Guiding Questions

  • Why was it useful to do this?
  • What kind of wireframes did you make?
  • Low fidelity or high fidelity?
  • What tool did you use for this?
  • Did you use them for testing?
  • How many iterations did you have?

Multiple Rates of Pay - User Flows

Wireframes

Example

At the beginning of my design process I created wireframes for testing purposes.

Guiding Questions

  • Why was it useful to do this?
  • What kind of wireframes did you make?
  • Low fidelity or high fidelity?
  • What tool did you use for this?
  • Did you use them for testing?
  • How many iterations did you have?

Multiple Rates of Pay - User Flows

Wireframes

Example

At the beginning of my design process I created wireframes for testing purposes.

Guiding Questions

  • Why was it useful to do this?
  • What kind of wireframes did you make?
  • Low fidelity or high fidelity?
  • What tool did you use for this?
  • Did you use them for testing?
  • How many iterations did you have?

Multiple Rates of Pay - User Flows

Wireframes

Example

At the beginning of my design process I created wireframes for testing purposes.

Guiding Questions

  • Why was it useful to do this?
  • What kind of wireframes did you make?
  • Low fidelity or high fidelity?
  • What tool did you use for this?
  • Did you use them for testing?
  • How many iterations did you have?

Summary

In building out the user flows all the teams that were affected by the building of this flow were able to understand how their changes would impact the entire feature build

The flows were being built to communicate across cross functional teams who were working on different parts of the product who would be impacted by this build. However the left hand didn't know what the right was doing so even though these were built a lot of the communication on specific tasks was lost

I set up a meeting cadence with all the product owners whose work I was touching with building this feature to keep in communication on work, deadlines and dependencies